Graphic Arts Magazine - Last year was our best year ever! We saw a positive mindset change in the market. Many print shops exhausted their cost-cutting opportunities. "Doing more with less" has translated into a very lean, overworked team, with no real room to reduce the number of people any further without negatively impacting customer satisfaction. The new focus was on how to grow business by increasing the effectiveness of the sales team, adding new services and finding ways to differentiate themselves from their competition. More...