Managing print and document workflows across multiple locations and systems often leads to disjointed processes, data silos, and time-draining inefficiencies, leaving teams stuck in reactive workarounds instead of addressing core issues. For OneTouchPoint, a multi-facility print and marketing solutions provider, this struggle was all too real. "We run probably seven different software platforms," explained Mike Schussman, OneTouchPoint's Enterprise Process Director. "As you can imagine, the four different plants are not always in sequence." This hodgepodge of systems made it incredibly difficult for Mike and his team to maintain a smooth, consistent print workflow across all locations. The result? Problems with everything from accurate estimates to on-time delivery.
Seeing the need for a real change, OneTouchPoint looked for a print Management Information System (MIS) that could unite their operations into one system. They chose Avanti Slingshot Print MIS and their implementation process highlights the positive impact it’s already making.
OneTouchPoint’s Challengendation of Integration
OneTouchPoint's current operations are hampered by a collection of disconnected systems. This disjointed setup created a number of significant challenges. "If one facility is running out of software A, and we're doing software B," Mike explained, "we have to make sure that all the estimate parameters and run rates and everything is completely in line." This wasn't just inconvenient; it made it nearly impossible for plant managers to get a clear view of the overall work in progress, since jobs were scattered across different platforms.
Training new employees was another major pain point. Imagine asking someone new to learn not one, but seven different software programs just to do their job. "You're asking somebody who's been here for a week or two, once they are just getting their feet wet, to start learning something else," Mike said. This perpetual learning curve was slowing down overall productivity. The lack of a centralized system also means that data is siloed, making it difficult to access critical information and make informed decisions.
Beyond these daily frustrations, their fragmented workflow creates real business problems.
Inconsistent data across platforms leads to inaccurate estimates and billing issues, impacting profitability and potentially affecting client relationships. The complexity of managing multiple systems also creates extra work for the accounting department, who has to reconcile information from various sources. "The super fun part at the end," Mike quipped, "is when accounting gets to bring all those systems together and make sure that we're billing accurately."
The move to implement a new print MIS is a major undertaking, and OneTouchPoint knew that the implementation process could present further challenges. They needed a partner who could not only provide the right software but also guide them through a smooth and efficient transition.
The Solution: Choosing and Implementing Avanti Slingshotations
OneTouchPoint didn't rush into choosing a new print MIS. "We wanted to make sure it was really thorough," Mike explained, describing a six-to-nine-month process involving a committee of key stakeholders from every department. This committee identified must-have features and functionalities, creating a detailed checklist to evaluate potential vendors. For OneTouchPoint, Avanti Slingshot stood out for several key reasons.
First and foremost, Avanti Slingshot is purpose-built for the printing industry, offering specialized features that resonated with OneTouchPoint's operational needs. Unlike generic ERP systems, Avanti Slingshot spoke their language. Mike recalled the experience of working with Jeff Murrel, Consulting Solutions Architect at Ricoh USA, "The way he bridged the gap between IT and operations. He talked the talk, he knew the language."
Beyond the software's capabilities, Avanti's commitment to collaboration and customization sealed the deal. "Everything that we asked for, it came back with a solution," Mike said. He noted that Avanti committed to ten custom developments before go-live, demonstrating a willingness to tailor the solution to OneTouchPoint's exact specifications. This collaborative approach extended to the implementation process itself. "Our two implementation leads, Keith and Stephanie, have been great," Mike shared. "They've been more than willing to answer tons and tons of questions."
Early Successes and Positive Indicators
While the full implementation of Avanti Slingshot is still underway, OneTouchPoint is already experiencing early wins. One of the most notable successes has been the smooth onboarding and training process. Avanti's on-site training sessions, paired with OneTouchPoint's "train-the-trainer" approach, have equipped key personnel across all locations to confidently adopt the new system. "The key stakeholders from a usage standpoint have been involved in the training since day one," Mike explained. This proactive strategy has not only enhanced user competence but also fostered strong organizational buy-in.
Early signs of improved efficiency are also emerging. The centralized structure of Slingshot is beginning to break down data silos, making information more accessible for employees. Real-time visibility into job status and progress is streamlining communication and reducing time-consuming back-and-forth. "They can look basically from order to cash," Mike shared about the production staff. "It takes away from having to walk the floor, talk to managers, talk to supervisors." This improved information flow is enabling employees to focus on higher-value tasks.
Most importantly, the implementation process itself has been remarkably smooth. Reflecting on the experience, Mike noted, "So far, it's been great, and the Slingshot part of changing the business has so far been the easiest part." This progress has boosted confidence within OneTouchPoint, with the team optimistic about the long-term benefits of Avanti Slingshot. Mike’s confidence in being ahead of schedule for the summer 2025 go-live date highlights the positive momentum of the project.
Moving Forward with Avanti Slingshot
OneTouchPoint's implementation journey demonstrates that implementing a new print MIS doesn't have to be a daunting ordeal if you work with the right vendor. By prioritizing a thorough research and selection process, focusing on collaboration with the vendor, and taking a proactive approach to training and onboarding, OneTouchPoint has laid the foundation for a successful transition. Their early successes are a testament to the value of choosing a vendor who acts as a true partner throughout the implementation journey.
Choosing the right print MIS is a big decision, but the potential rewards are significant. Avanti Slingshot's tailored features, combined with its collaborative approach to implementation, have provided OneTouchPoint with the tools and support they need to streamline their operations and boost efficiency. If your organization is struggling with similar challenges — disjointed systems, manual processes, and the constant struggle to keep everything in sync — it might be time to explore Avanti Slingshot.
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